Returns

Items purchased through incase.eu

  • We offer legal Guarantee according to German Law
  • All purchases can be returned within 30 days 
  • No refunds after 30 days, except the product is damaged

To return an item purchased through incase.eu

  1. Pack the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip or copy of the receipt and reason for the return.
  3. Contact us to get a prepaid shipping label and drop off at your local DHL service location. Or, label the package with the following address and ship via carrier of your choice. 

    Incase.eu
    Sunobo GmbH
    Kornharperner Str. 111
    44791 Bochum 
    Germany

For more information please take a look at our cancellation policy. There you are also able to find a sample cancellation form.